gobhui Privacy Policy

1 Introduction and Scope

1.1 gobhui ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the gobhui platform at gobhui.onl ("the Platform"). This Privacy Policy describes how gobhui collects, uses, stores, shares, and protects personal information in connection with the provision of our online casino and sports betting services to players in Bangladesh and other permitted jurisdictions.

1.2 This policy applies to all personal data processed by gobhui in relation to registered players, prospective players who visit the Platform without completing registration, and individuals who contact gobhui's support team.

1.3 By accessing the Platform, creating an account, or transacting on gobhui, you confirm that you have read and agreed to this Privacy Policy. This policy should be read alongside gobhui's Terms & Conditions, which together govern your relationship with the Platform.

1.4 gobhui reserves the right to update this Privacy Policy from time to time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this policy will be revised accordingly. Your continued use of the Platform after a policy update constitutes acceptance of the revised terms.

2 How gobhui Uses Your Personal Data

gobhui processes personal data for the following purposes:

• Account Management: To create, verify, and maintain your gobhui player account, including processing your registration details and managing your login credentials.
• Identity Verification (KYC): To verify your identity and age (21+ requirement) in accordance with our Terms & Conditions and responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported payment channels.
• Game Provision: To deliver casino games, sports betting markets, crash games, and other entertainment products to your device.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your account and transactions.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer self-exclusion, deposit limit, and time-out requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and other security threats to the Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Legal Compliance: To fulfil gobhui's obligations under applicable law, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns, measure Platform performance, and develop new features and services.

3 Legal Basis for Processing

3.1 gobhui processes your personal data on the following legal bases:

• Contractual Necessity: Processing is required to perform the contract between you and gobhui — specifically, to provide you with access to the Platform and its services as described in the Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations and age verification duties.
• Legitimate Interests: Processing is carried out for gobhui's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent (for example, for certain marketing communications), you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

4 Sharing Your Personal Data

4.1 gobhui does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared only in the following circumstances and with the following categories of recipient:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banking partners require transactional data to process deposits and withdrawals on your behalf.
• Game Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers necessary to deliver their games within the gobhui platform environment.
• Identity Verification Partners: Third-party KYC verification services may receive identity documents to complete the verification process required for account approval and withdrawals.
• IT and Hosting Providers: Trusted technology providers who operate the infrastructure and security systems that underpin the gobhui Platform, subject to strict data processing agreements.
• Legal and Regulatory Authorities: gobhui may disclose personal data to law enforcement agencies, courts, or other competent authorities where required by applicable law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

4.2 All third-party service providers engaged by gobhui are contractually required to process personal data only for the purposes specified by gobhui and to maintain appropriate security standards.

5 Data Retention

5.1 gobhui retains personal data for as long as your account remains active and for such additional periods as are necessary to fulfil the purposes set out in this policy, including compliance with legal retention requirements.

5.2 Financial transaction records, KYC documentation, and gaming history are typically retained for a minimum of five years from the date of the transaction or account closure, in accordance with standard financial record-keeping obligations.

5.3 Where you request account closure, gobhui will deactivate your account. Residual data required for legal compliance, dispute resolution, or fraud prevention will be retained for the applicable statutory retention period and then securely deleted or anonymised.

5.4 Marketing preference data is retained until you withdraw your consent or until the data is no longer relevant to gobhui's marketing activities, whichever is earlier.

6 Cookies and Tracking Technologies

6.1 gobhui uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, analyse usage patterns, and enhance security.

6.2 The following categories of cookie are used on the gobhui Platform:

• Essential Cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregate statistical data about how players interact with the Platform, helping gobhui identify areas for improvement. No individually identifiable data is transmitted to external analytics providers.
• Preference Cookies: Store your language, display, and notification preferences so the Platform remembers your settings between sessions.

6.3 You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain Platform features from functioning correctly. gobhui does not use third-party advertising cookies or behavioural tracking pixels.

7 Data Security

7.1 gobhui employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include Transport Layer Security (TLS) encryption for all data in transit, hashed storage of account credentials, role-based access controls, and regular security assessments of Platform infrastructure.

7.2 Payment information submitted during deposit and withdrawal transactions is handled exclusively by certified payment processors and is not stored in its entirety on gobhui's systems.

7.3 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, gobhui will notify affected individuals as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

7.4 While gobhui takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying gobhui immediately if you suspect any unauthorised access to your account.

8 Your Privacy Rights

8.1 As a gobhui player, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data gobhui holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your Account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gobhui's legal retention obligations.
• Right to Restrict Processing: You may request that gobhui limits the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format where processing is based on your consent or a contract.
• Right to Object: You may object to processing based on gobhui's legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8.2 To exercise any of the above rights, please contact gobhui's data team at [email protected] with the subject line "Privacy Request". gobhui will respond to valid requests within a reasonable period, typically within 30 days of receipt.

8.3 gobhui may require proof of identity before processing a data access or erasure request to ensure that personal data is not disclosed to an unauthorised party.

9 Children and Minors

9.1 The gobhui Platform is strictly for adults aged 21 years and above. gobhui does not knowingly collect personal data from individuals under the age of 21. If gobhui becomes aware that personal data has been collected from a minor, the associated account will be immediately closed and all collected data will be securely deleted.

9.2 If you are a parent or guardian and believe that your child has registered an account on gobhui, please contact [email protected] immediately so that appropriate action can be taken.

10 Contact and Privacy Enquiries

10.1 For all privacy-related enquiries, data subject requests, or concerns about how gobhui handles your personal information, please contact the gobhui support team:

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Request"
• Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

10.2 gobhui is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with gobhui's response to a privacy enquiry, you may escalate the matter through appropriate legal channels available in your jurisdiction.